The race to deliver food — and anything else — to Toronto’s population is certainly heating up. With multiple food-delivery services like UberEats, Hurrier and Just-Eat, it’s a pretty cluttered market. Now there’s a new venture in town, fresh out of the United States, that won’t only deliver food; it’ll pretty much bring you anything you want.
Called Favor south of the border, the company has rejigged its moniker for Canucks, rebranding as Favour in Canada. Launching today, August 27, Torontonians can get anything delivered, including their city food favourites like Khao San Road, Burrito Boyz, and Pizzeria Libretto in less than one hour. Their delivery zone covers most of the city.
What is Favour?
The Austin, Texas-based app, developed by entrepreneurs and former pizza delivery guys Zac Maurais and Ben Doherty, is an on-demand, personalized delivery assistant. The launch in Toronto will be Favor’s eleventh city, and follows recent U.S. openings in Denver, Miami, Fort Worth and Nashville.
Using delivery people called “runners” — who basically function as your own personal assistant — you can order anything you want from any store within the delivery area, or you can choose from one of their featured items. Payment is secure and cashless. Once your item(s) are picked up by the runner, you pay for them right though the app. All payment information is saved securely so you only need to enter it once.
Wait, so I can order whatever I want?
Mostly. Favour delivers food from your favourite restaurants, along with dry cleaning, prescriptions, clothing, groceries, and whatever your heart desires. The only non-deliverable item is alcohol — which isn’t available yet.
How much does it cost?
To celebrate the launch in Toronto, Favour is lowering the cost of deliveries to $2.00 plus 5 per cent of the cost of the items for the first two months. Additionally, all first-time customers will receive a free delivery. Simply use the promo code TORONTO upon checkout to waive the delivery fee.
For example, if your cost of items is $20, 5 per cent would be $1. Your total would be $21, plus the $2 delivery fee and the runner’s tip. Oh, and Favour never marks up the prices, either. What you see on the menu/price list is what you pay.
You will be prompted to pay directly inside of the app after your items have been picked up. Favour accepts all major credit and debit cards, but no cash. (Who needs that pesky paper stuff anyway?)
Are the runners reliable? And do I have to tip?
Well, unless you’re a jerk, yes, you should tip. Favour’s runners are screened and go through an intensive training program before they begin to run, and they’re always just a text or phone call away. Communication between runner and customer is encouraged for optimum satisfaction. The app will give you a suggested tip based off of distance travelled and cost of items purchased. You can adjust it to be whatever you want.
Also, once you see Favour’s blue-tuxedo delivery T-shirts, you won’t be able to resist tipping.
How is this different from Just-Eat or Hurrier?
Favour takes a different approach by allowing you to get anything you want delivered via its team of personal delivery assistants. Through Just-Eat, customers can only order from restaurants that have their own delivery drivers and who have partnered with them. In contrast, Favour runners are there to bring you exactly what you want.
Also, Favour stands out by being the highest-rated delivery service in the U.S. Their trusted Favour runners converse with customers via text message, letting them know approximate wait times or if an item is not available, providing instant customer service and truly filling a much needed gap in delivery.
“We’ve taken a mobile-first strategy and made it super-simple to order, almost as easy as texting a friend,” says CEO and co-founder Ben Doherty. “We’ve developed proprietary algorithms that forecast supply and demand, prevent delivery errors, and dispatch deliveries to the fastest runner available.”
Favour differs from Hurrier in that they have a constant flat delivery fee ($2, as above), while Hurrier’s delivery rates are based on distance.
Can I use Favour outside of Toronto’s delivery area?
Not yet, but the company plans to expand across the country to other major cities. “The efforts behind our rebranding as Favour are to support our expansion into additional Canadian markets in the near future,” said Favour PR Manager Tina Heileman.
It looks like the entire country will be asking for favours soon.
You can download the app here.