Frequently Asked Questions
Q: Where is the Bell Mail Link?
A: The Bell Mail link is still prominently displayed on the site. It can be found on the right side of the site, just below the ad unit (links to Hotmail and Messenger are included).
Q: Is my Bell internet service affected by The Loop?
A: Your Bell internet service remains as it was before, with nothing being changed. Choosing The Loop as your home page is completely optional and we really hope you choose to stick with us.
Q: Where can I find weather on the new site?
A: A weather service, which can be edited by location, is located in a central position on the site.
Q: Where can I find sports?
A: The sports section can now be found here: http://www.theloop.ca/news/sports
Q: Where can I find finance news and stock quotes?
A: Unfortunately, The Loop will not feature finance content … but we know a great site that does! We recommend you visit and bookmark BNN.ca for all of your stock and currency trade needs.
Q: Where can I find TV Guide and TV Listings?
A: TV Guide and TV listings can now be found here: http://www.theloop.ca/showbiz/tv-guide.
Q: Where can I find the games section?
A: You can continue to enjoy playing online games here: http://games.sympatico.ca/ until they are introduced to The Loop soon.
Q: Where can I find the Question of the day?
A: Our homepage poll will be returning very soon, so please stay tuned.
Q: Where are the automotive stories?
A: Our Sympatico Autos site is still available here: http://autos.sympatico.ca, and can be found in the top navigation on the site (on the upper right side).
Q: Where is the search box?
A: A search experience is also offered to users, as it was previously, at the top of the site.
Q: Where is the link to Bell Services?
A: Bell.ca and Bell services links are still available, both at the top and bottom of the site.
Q: Does this change affect the French site as well?
A: In the Quebec market, for French-speaking users, the current Sympatico.ca French-language site remains unchanged.
Technical Questions
If you are seeing display issues: try clearing your browser’s cache.
Here’s the list of supported browsers. If you do not have one of them, please upgrade to a more recent version.
- Internet Explorer 7 and above
- Firefox 3.6 and above
- Google Chrome 16 and above
- Safari 5.1 and above
Why We Have Changed Sympatico.ca to TheLoop.ca
Bell Media’s Sympatico portal has rebranded as The Loop by Sympatico at TheLoop.ca. The Loop is a new brand destination that enhances and strengthens the most successful content on Sympatico, with more original video hosted by distinctive personalities. The Loop is a new daily destination for busy people, where users can get in the loop about the latest news and information, entertainment buzz, and practical lifestyle advice designed to help make life better and easier.
