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Many Canadians aren’t exactly thrilled with Canada Post’s new community mailboxes, and a lot of their reasons are turning out to be valid.

In September, we reported that in Montreal, the mail slots built into the boxes were so slim, that people literally couldn’t fit their arms in far enough to retrieve their mail. As a result, some residents had resorted to using things like BBQ tongs so they could reach all the way to the back.

That was pretty bad. Now that winter is upon us, however, a new problem has emerged.

Canadians across the country are taking to social media to report that their community mailboxes have been frozen shut. Yes, you read that correctly–frozen shut. In Canada. The land of subzero temperatures and notoriously-brutal winters.

Clearly, someone really dropped the ball here.

Just like in Montreal where some residents resorted to using tools to get their mail, the National Post reports that some people have tried to fix their mailboxes with hot water, de-icing solutions or even keys heated with a lighter. A spokesperson with Canada Post said that anyone who’s been affected by the problem should instead contact them at 1-866-607-6301 or go online at Canadapost.ca.

“The unseasonably warm rainy weather immediately followed by a flash freeze and harsh winter conditions in various areas of the country has impacted many locks including community mailboxes,” Anick Losier wrote in an email. “Our teams are out there working on de-icing the locks in both new and older models. We appreciate everyone’s patience as we work to resolve this as quickly as possible.”

Hopefully that resolution will include preventing the mailboxes from ever freezing again.

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