You’ve booked the time off work, the kids are taken care of, your passport’s up to date and now all you have to do is book the vacation. Once you’ve narrowed down the best flight and accommodations, the easiest part of all this is the actual purchase of it all. OK, well not easy, because parting with a chunk of money is never fun, but it’ll all pay off in the end, right? Well, sure — IF you’ve done it correctly. If you haven’t, well, you can say bon voyage to your flight.
A Mississauga woman arrived at Pearson International Airport on Sunday fully prepared to head to Iceland with her friend via WOW air with tickets purchased in January. But she was denied boarding because the name on her ticket didn’t match the one on her passport.
Ashley Collins told CityNews that she was able to check in and got her luggage tags, but it was when she reached the ticket agent that she was given the bad news.
“Once we got to the front, the lady said to her supervisor, ‘It’s another one,'” Collins recalled. “She handed me my passport and said I was missing the middle name on the ticket so I was denied boarding the flight.”
According to Collins, there were 11 others who were denied boarding the flight on the previous day. She was given a number to call but was told there was little that could be done because they can’t change a name on a ticket less than four hours prior to a flight.
Collins ended up paying for a new flight that flew out of Pearson the next day, for a much higher price, obviously.
It should be noted that not all airlines require middle names but it’s increasingly becoming necessary, particularly on international flights. For instance, Canadian air carriers like Air Canada and Porter Airlines tend to follow the general rule in the industry in that all tickets with a passenger’s name must match the name on their passport. WestJet’s reservation system, on the other hand, does not require middle names when booking. It’s not incorrect, though.
“I just advise everyone to make sure you put your middle name (on your ticket) whether the airlines require it or not because you don’t want to run into a situation like I did,” Collins advised.
It’s such a simple thing but if your middle name is on your passport, then that’s how you need to document it when booking your tickets. It’s not incorrect if you add it so why not be safe rather than sorry?