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Having to rely on public transportation during the frigid winter season usually isn’t a pleasant experience. But thanks to one bus driver in Ottawa, passengers are starting to feel the warmth.

During the city’s first major winter storm in late December, OC Transpo driver Carlo Difelice pulled his bus next to a stop to allow a group of passengers to board. But because more than 20 cm of snow was poured over the city that week, sitting in between him and the actual bus stop was a giant snow bank. So the driver immediately did what few others would: he exited the bus without a jacket, extended his arm and helped passengers over the large obstacle and into the bus.

“I’m just doing my job,” Difelice later said, downplaying the incident.

Fortunately for him, however, Ottawa resident Adriesca Julot caught the whole heartwarming deed on video, which she later posted to Facebook. The clip has already been viewed more than one million times and has over 25,000 shares, so it’s safe to say Difelice’s helping hand was no small deal.

“Faith restored in humanity,” she wrote on Facebook. “It was an incredible thing to witness. We need more individuals like this gentleman in this world.”

Difelice, who has been driving city buses for six years, says he had been watching everyone “pitching in” to shovel sidewalks and push cars out of snowbanks all day. He felt helping passengers was the least he could do to make his own contribution to making winter just a little bit more bearable for the rest of the community. After all, that’s what Canadians do.

For its part, OC Transpo has since announced that Difelice will receive an official commendation for his kind gesture. You can check out the full video below:

Faith restored in humanity. This bus driver in Ottawa gets out his bus to help his passengers on board. 󾮞🏽󾮞🏽󾮞🏽󾮞🏽 it was an incredible thing to witness. We need more individuals like this gentleman in this world.󾁁#BeGreat #Ottawarians #Humanity #FinestFind this man! Let him know he has done great! #Like #Share

Posted by Adriesca Julot on Tuesday, December 29, 2015