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Got a cracked screen? Phone just not working? Fed up with your service provider? These are all perfectly good reasons to consider a new phone, but you better be sure you know what you’re getting into when you finally break down and buy the thing.

Because some phones are imported in from other countries, and in some cases, if anything goes wrong, you are literally, wholly, s–t out of luck. That was the case for a young woman who purchased a Samsung phone from an unauthorized dealer in Toronto. The phone was imported from Germany, and it was technically not allowed to be sold in Canada. Therefore, the serial number wasn’t registered in Canada and Samsung couldn’t do a thing for her.

The original vendor? Well, the owner of Fast Tech Cellular claimed the girl broke it, after one month of use, by pressing the screen too hard. And after all was said and done, no money was to be returned because it wasn’t the store’s policy to repair or refund broken phones.

Total loss: $339.

So, make sure you ask the right questions. And get things in writing. Inquire about the return policy, ask where the phones are from (if you aren’t buying from a major provider), inquire about the warranty (again, get this in writing). The more facts you have, the easier it will be to walk up to the vendor and say, “hey, my phone’s not working. You sold me a lemon. Give me a new phone, repair it, or give me back my money.”

But of course, if you dropped it in the toilet, that’s kind of your fault.