When staff at the Sidewalk Citizen Bakery realized someone had left them a tip for over $500, they knew it had to be a mistake, or alternatively, the best day of their careers.
The 1,000 per cent gratuity was left on a debit card transaction for an order that totaled roughly $50. Since the tip was left electronically, staff didn’t notice it until the end of the day when they were cashing out.
Because this is Canada, the first assumption was that the tip was probably left in error. So rather than pocketing the cash, the bakery’s owner decided to hold onto it and track the customer down.
“I’m assuming most people will go over their statement at least at the end of the month,” Aviv Fried says in the video above. “So we’ll probably wait until a month, I would guess.”
But that’s not all he did. Fried even enlisted the help of the internet after posting this message on Twitter:
Trying to find a customer who left us a $525 tip on debit on Saturday . Our service is good, but not that good! pic.twitter.com/P7Xws3XIiE
— Aviv Fried (@avivfried) September 7, 2015
Without the customer’s name or information on hand, the owner also used the receipt to pull up the customer’s bank number and checked if they would help track her down. After a little back-and-forth, RBC apparently agreed.
Enter Pat Benedict, tipper extraordinaire.
She says that she received a call from her bank letting her know about her extra-generous gratuity, and then immediately returned to the bakery to collect it.
“They said, ‘Do you know you left about a $525 tip?'” Benedict said. “I said, ‘No, I didn’t know I did that.'”
Now that’s service worth tipping!