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When a Windsor, Ontario mom noticed that her teen’s confidence had been dwindling after dealing with bullies at school (never cool, bullies), she brought her daughter to Sephora, the mega cosmetics store where beauty dreams are made, upon request.

After their visit, the anonymous mother took to Facebook to rave about the experience and the thoughtful and caring attention they received from an employee who helped lift her daughter’s spirits. Usually it’s people who’ve had a bad shopping experiences that end up ranting online, so this praise comes as a welcome change of pace.

“She has been relentlessly ridiculed by many of the ‘young ladies’ (trying to be delicate with my wording) she now goes to school with–they pick on her for her clothing, her skin, her voice, her hair, her eyebrows, the list goes on,” the mom wrote on a community Facebook page. “It breaks my heart to say that this bullying has convinced my beautiful daughter that she is ugly, and her formerly outgoing and peppy personality has dimmed.”

Yes, bullying sucks, and for too many kids, it’s a daily reality. But when this mother-daughter duo entered Sephora, they were greeted by a kind, beautiful young sales associate who proved that for every mean-spirited bully, there is a kind-spirited stranger. Mom noted that the employee looked like the kind of “young lady” whom she imagined to be bullying her girl at school, but acted totally the opposite.

“We were helped with products of course, but more than anything her kindness towards my daughter was what stunned me,” she wrote. “I feel as though she somehow caught onto my daughter’s struggles with self-esteem during our conversation, and she went above and beyond to make her feel comfortable in her own skin.”

Thanks to the post’s virality, the internet was able to track down lovely Sephora employee. Her name is Shayna Bojaniwski, and while she deserves all the praise, the makeup associate is humbled by the experience.

“I just wanted to say thank you for everyone’s kind comments,” Bojaniwski wrote on Facebook. “Sounds cliché but I honestly just did what I would expect anyone else to do in that kind of situation and what I wish someone had done for me a few years ago. To that little girl: I hope you’ve been feeling better, come see me again soon!”

Was Bojaniwski trained to pick up the signs of a down-trodden teen psyche, or is she just particularly emotionally astute? Either way, we figure she deserves a raise and maybe a promotion. Them’s leadership qualities if we’ve ever seen them!

“She took the time to truly relate to my daughter,” the mom wrote. “They talked about what had been going on at school, self-confidence, what truly makes a person beautiful, and how makeup is just something to enhance your natural beauty.”

You can read the full heart-warming post here.