Not only does Kate Hudson have one of those annoyingly perfect yoga bodies, but she’s always sporting killer workout gear to go with it. Luckily for the gals at home hoping to achieve a similar look, they’ve been able to purchase that same workout gear since 2013, through Hudson’s fashion workout line Fabletics.
According to one celebrity though, home shoppers might not be so lucky after all.
Superstar singer Cher called Fabletics out on Twitter Monday afternoon, revealing her true feelings about her online shopping experience.
Made mistake of going2 Fabletics.What a pain in the ass.won’t even let u see anything Till u give them ur 1st born‼️Felt I Was Being Conned
— Cher (@cher) July 18, 2016
For those who have never been to the site, it basically asks you to subscribe to their “VIP Membership” in order to shop for your first outfit (which is often advertised at $25 US). After that they send you new outfits to pick from on a monthly basis. If you don’t pick an outfit you’re still charged, and a credit goes into your account. Or you can opt out of that month’s selection by logging in and clicking an opt-out button.
One problem is that people often forget to perform the latter task (despite the email reminders) and they wind up getting charged $49.95. Obviously that doesn’t sit well with some folks.
— Meghan Lamontagne (@MegLamontagne) September 10, 2015
The bigger problem is that even after some going through an arduous process to cancel their accounts (including having to call in), several customers have claimed the company still charged them.
— Beth Daboll (@BethDaboll) September 24, 2015
@Fabletics I’m still getting VIP emails & charges after calling & being told multiple times my membership was canceled. Your deal was a scam
— Julia J-S (@jbethjs) August 2, 2015
We can see how that would rub some people the wrong way. In fact, some reports claim that Fabletics’s parent company JustFab has received more than 1,400 complaints from the Better Business Bureau since 2012.
Of course Cher never actually got that far so she may have also been talking about the style quiz Fabletics asks site visitors to take. They claim it’s to gauge style preferences for future designs, but it is a little time consuming when all you want to do is look at cute outfits.
@Fabletics your website is annoying. I can’t browse without sign in or taking the quiz every time ? I gave up!
— Siena Silver (@sienasilversf) July 10, 2016
@Fabletics First (and last) visit to site. Just want to browse and check it out, not fill out an application about my preferences!
— Joanie Rufo (@JoanieRufo) March 28, 2016
So far, Hudson — who co-created the company — hasn’t responded to Cher or any of these other complaints. (To be fair, she also doesn’t have a public Twitter account.) With Cher backing up some of the haters though, we feel like it won’t be long before she’s forced to say something.
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