We all love a good self-checkout counter. Sure, nothing quite beats the ease of that traditional human cashier. But when there’s 30 people in front of you, it sometimes feels nice to push past the technology-phobes and ask, “self-checkout?” while they nod their heads no as you start self-scanning your toothpaste and granola bars.
Unfortunately, not all self-checkout machines were created equal. Many customers have been complaining about the voice that Shoppers Drug Mart has chosen for their kiosks, likening it to a ‘bored drunken teen.’ Here’s a little taste if you aren’t familiar:
And this is what the people of the internet thought:
The voice of the shoppers drug mart self checkout system is incredibly grating
— mvsyyz (@mvsyyz) September 1, 2017
why did they make the automated voice on the shoppers drug mart self checkout sound like a bored drunken teen?
— ZZ (@ptc555) September 13, 2017
the shoppers drug mart self-checkout voice really is fucking awful
— Mike Barber (@mbarber86) September 22, 2017
“Hang on Jenna, some rude person wants me to check their groceries through” https://t.co/KoYO0ShrWs
— Josh McLean❄️ (@RadioMcLean) September 4, 2017
Lucky for all those who felt personally victimized by the voice, Shoppers was listening.
Thanks for your tweet! We are currently working on new self-checkout prompts using Canadian talent. Watch out for this in the next month!
— Shoppers Drug Mart (@ShopprsDrugMart) September 7, 2017
Tammy Smitham, a spokesperson for Shoppers Drug Mart, tells Canadian Grocer that the current self-checkout voice was never going to be permanent anyway. The machines, she notes, were provided by an American company. “We wanted to put them into market to test them so we went with the provided voice on the machine,” she told the publication. “Given the positive feedback and results we received we decided to roll out the self-checkouts with a Canadian voice. This was our plan from the outset.”
So there you have it. According to the tweet, starting later this month, Shoppers Drug Mart will be rolling out a machines with a whole new Canadian voice. Personally, we found the old one kind of endearing in a Tammy from Bob’s Burgers kind of way.