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Well merry freaking Christmas.

Have you been to The Magical Journey? We’re guessing you haven’t, since it’s in the U.K., but apparently it isn’t very magical at all. In fact, after opening for just one day, organizers decided to shut the whole thing down until Wednesday after a bunch of people started complaining. The problem? It was billed as an adventure through a “snow covered woodland” that is “enchantingly lit up with gentle Christmas sounds playing.” But when visitors arrived, here’s what they saw:

Barren trees — super magical. Naturally, customers are getting upset because they feel as though the attraction was unfinished when they arrived. We almost feel bad for the place, because just about everything that could go wrong at The Magical Journey, did. Here are the greatest mishaps we could find, according to Twitter (the official organizers deny some of these claims):

    1. There wasn’t any snow, just bags of it near the entrance
    2. Santa was “pathetic”
    3. The toys Santa gave out were equally pathetic
    4. Elves were caught smoking in front of children
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    1. There was no Christmas music
    2. There were hardly any Christmas lights
    3. Electric wires covered with tape were all over the ground
    4. “Rubble” was abundant
    5. Santa’s “magic train” broke down on day 1
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    1. Workmen were still drilling and actively building the attraction
    2. Prepaid photos of kids with Santa were lost before getting to the families
    3. The on-site museum was described as “boring”, “pathetic” and “embarassing”
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  1. Santa’s cabin wasn’t finished
  2. One of the elves resembled Simon Cowell, rage ensued
  3. Rooms were dark and dingy
  4. “False advertising”

Needless to say, refunds are being offered to the poor souls who ended up there on opening night. Organizers have since admitted that they weren’t actually prepared, but hoped visitors wouldn’t see the unfinished “small details.”

Looks like someone’s getting a lump of coal this year.

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