WestJet is often seen as one of the friendlier airlines out there. In a time when people get screwed almost everytime they set foot in an airport, a company that grants Christmas wishes, performs “mini-miracles” and helps a couple get married can be seen as pretty refreshing.
Well guess what? The Canadian airline just did it again.
Edmonton resident Jordan Pryma was on a business trip in Nevada when he got a call from his sister: his father had just suffered a heart attack. Immediately, Pryma rushed back to his hotel and attempted to call WestJet to book an earlier flight home, but he wrote on Facebook that he could only get through to the company for a few moments before the calls kept dropping.
While this was all going on, Pryma then received a text message from his pregnant wife saying that her water just broke and that she was going into labour.
“As you can assume my anxiety went through the roof as I had to find an earlier flight instead of the original flight leaving vegas friday at 8 pm,” Pryma wrote on Facebook.
Panicking at this point, he rushed to speak to WestJet staff in person at McCarran International Airport. And this is where things start to take an unusual turn.
“After arriving to the vegas airport I approached the westjet desk with tears in my eyes and hope in my heart…when I passed them my passport I was told my ticket had been taken care of prior with the customer service lady I was speaking to earlier,” he wrote. “Even with the calls being dropped and her only having my name she booked my ticket and westjet paid for EVERYTHING.”
As a result, he arrived in Edmonton seven hours earlier than he would have originally. He still missed the birth of his child (who was born three weeks early), but was very grateful to the airline for its help. Pryma also told the CBC that his dad is still recovering but is OK.
Well done, WestJet!